Email metrics
Under Emails (/email-metrics) you see how the platform’s own communications are doing. These aren’t phishing lures, but system emails: new campaign, expiration reminder, inactivity reminder and pending first-access reminder.
The screen shows sent, open rate and click rate, a 30-day timeline and a breakdown by email type. It answers: are my communications reaching people and engaging them?
Adoption
Under Adoption (/adoption) you measure how many employees have actually activated and use the desktop agent and the portal.
The screen shows:
- Adoption rate: adopters out of the total number of employees.
- Distribution breaks people into active (7 days), dormant (30 days), long-dormant and never connected.
- Platforms: desktop (Windows/macOS/Linux) and web.
- Needs attention is the filterable list of who never connected or has gone quiet, so you can re-engage them.
Using them together
- Adoption tells you whether people are on the platform; email metrics tell you whether your messages reach them. Low adoption + low open rate usually points to an onboarding or a deliverability problem.
